Privacy Policy

At Brenmacdesigns, we are 100% committed to protecting the privacy and security of our customers and site visitors. We understand the trust you place in our business when you provide us with personal information. Our Privacy Policy sets out our privacy promise to you. We do not share your data with third parties.
When you interact with us through our website (or otherwise) you may provide, or we may collect, certain information from which you are personally identifiable (which is referred to as personal data).
For the purposes of the General Data Protection Regulation or “GDPR” (and all other laws relating to the use your personal data), we are the “data controller”, meaning that we are responsible for deciding how your personal data is used and more importantly, for keeping your data safe and only using it for legitimate reasons in order to ship any items that you purchase from us.
WHAT INFORMATION DO WE COLLECT AND WHAT DO WE USE IT FOR?
You may provide us with the following types of personal information when you register with Brenmacdesigns or otherwise when you directly purchase with us (when using our website)
Identity – first name, surname,Brenmacdesigns log-in information (password), country of residence
Contact – email address, telephone numbers and address
Financial – payment card details, billing address, purchase information, payment history Profile – your preferences for marketing, other website preferences and feedback on your Brenmacdesigns experiences through reviews and surveys.

Terms and Conditions

DEPOSIT

If you have commissioned a Bespoke item then we require a 50% Deposit non refundable from you before we will begin to make your item. This does not affect your statutory rights. If you are buying items directly from our website then they are paid for via the checkout. However please contact us with any issues you may have regarding your order so we can discuss any concerns you may have.

DELIVERY

1) Once you have placed your order please check the details of your order to ensure that all details are correct including the items that you have ordered along with your contact details. If there are any problems please contact us on 07706152042
2) If you have chosen a Bespoke made Item you will be advised of the lead time at point of contact. The amount of time is then agreed by both parties and generally we state a time of between 2 -3 weeks including delivery. You will be kept up to date at each stage.
3) You will receive an email/text from us confirming that your goods have been dispatched. If your item is with our courier they will text you a time slot for delivery and also for any instructions you have should you not be at the delivery address.

RETURNS

We do however accept returns on items that are damaged upon delivery once we have investigated how the damage has occurred i.e contacted the relevant party responsible for delivery. Please allow up to 14 days for this.
We do not accept the return of a Bespoke made item. The item has been made solely for you by Brenmacdesigns and therefore we cannot accept returns as the item is deemed non sell able.
ALL bespoke designs have a no return proviso. Accepted designs/proofs agreed or examples are made to order. If you prefer that *your* design is to remain as only yours and NOT for retail sale by us you must advise by email that this is the case. ALL designs remain the property of our company and MAY NOT be transferred, used or modified by ANY other company or individual

GUARANTEE

If you are not totally satisfied we offer a full 100% money back guarantee except for bespoke pieces made to your specifications.
The goods must be returned to Brenmacdesigns within 7 days in the condition they were received. You are also responsible for the cost of the reutrn unless the item is faulty. Brenmacdesigns is not liable for any consequential loss due to late, incorrect or faulty delivery.
Acceptance of these Terms will not affect your statutory rights as a consumer.

PRICES

The prices within this website ON THE DATE YOU ARE VIEWING IT AT THE TIME supersede all previous price lists.
The laws of England shall apply to this Agreement irrespective of the place of delivery.

USE OF OUR WEBSITE

USE OF THIS WEBSITE
By using our website you agree to accept these terms and conditions as well as our use of cookies. No part of this website may be reproduced without prior agreement from Brenmacdesigns.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of our website, the images contained herein, and ANY designs by us may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of our website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.
If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
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